RETURNS, REFUNDS & CANCELLATION POLICY

Unicorn Global Resources Ltd
Trading as UNICORN FURNITURE
Last Updated: February 2026

1. Your Statutory Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods.

To exercise this right, you must notify us in writing at:

returns@unicornglobalresources.net

You then have a further 14 days to return the goods.

This statutory right applies to distance sales and does not affect your rights under the Consumer Rights Act 2015.

2. Immediate Order Processing & Payment Authorisation

Due to the nature of large furniture logistics, all orders are processed immediately upon successful payment authorisation.

This includes:

• Card processing and gateway charges (non-refundable to us)

• Fraud screening and compliance checks

• Warehouse allocation

• Stock reservation

• Specialist furniture courier scheduling

• Dispatch preparation

By placing an order, you acknowledge that services relating to payment processing and logistics commence immediately.

3. 30-Day Extended Return Window (Discretionary)

In addition to your statutory 14-day cancellation right, we offer a discretionary 30-day return window from delivery date, subject to eligibility conditions.

This extended period is offered at our discretion and does not override statutory rights.

4. Return Eligibility Conditions

To qualify for return, goods must be:

• Unused beyond reasonable inspection

• Not assembled or installed (unless faulty)

• In original, undamaged packaging

• Complete with all components, fittings and manuals

• In fully resellable condition

Furniture that has been assembled, slept on, heavily used or exposed to odours, damage, or wear may not be eligible for return unless confirmed faulty.

Under Regulation 34(9) of the Consumer Contracts Regulations, we reserve the right to reduce the refund if the value of goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics and function.

5. How to Request a Return

Email: returns@unicornglobalresources.net

Include:

• Order number

• Reason for return

• Clear photographs and/or short video

• Images of original packaging

For large items (over 30kg), collection can be arranged and the cost deducted from your refund.

Customers are responsible for return shipping costs unless the item is confirmed faulty or incorrectly supplied.

6. Refund Process

Once goods are returned and inspected:

• Refunds are issued to the original payment method

• Processing time: 3–5 business days after inspection

• Banks may take additional time to credit funds

Original outbound delivery charges are non-refundable unless goods are faulty or supplied in error.

Where goods show signs of use, damage, missing parts, or packaging deterioration affecting resale, an appropriate deduction will be applied based on condition assessment.

For large furniture orders over £500 returned under discretionary (non-fault) terms, a handling and restocking contribution may apply.

7. ORDER CANCELLATIONS

7.1 Cancellation Before Payment Authorisation

If cancellation occurs before payment is successfully authorised and before processing begins, a full refund will be issued.

7.2 Cancellation After Payment Authorisation (Before Dispatch)

Once payment has been authorised and processing has commenced, third-party costs are incurred.

If cancellation occurs at this stage, we reserve the right to deduct a Payment Processing & Administration Contribution of up to 5% of the order value (capped at £100) to cover:

• Non-refundable card processing fees

• Gateway transaction fees

• Fraud screening charges

• Administrative handling and warehouse allocation

This deduction reflects real third-party costs and is not a penalty.

7.3 Cancellation After Dispatch or Courier Booking

If cancellation occurs after:

• The order has entered dispatch processing

• Courier booking has been confirmed

• The goods have left our warehouse

We reserve the right to deduct:

• Outbound delivery charges incurred

• Courier recall or redirection costs

• Non-refundable payment processing fees

• A reasonable administration contribution (up to 10% of order value, capped at £100)

These deductions represent actual logistics and financial commitments made on the customer’s behalf.

7.4 Refusal of Delivery

If delivery is refused without prior written cancellation:

• Return transport costs will be deducted

• Handling and recall charges may apply

• Refund will only be processed once goods are safely returned and inspected

8. Faulty or Defective Goods

Under the Consumer Rights Act 2015, you are entitled to a repair, replacement or refund if goods are faulty.

If you believe goods are defective:

• Notify us within 48 hours of delivery

• Provide images and/or video evidence

• Do not assemble further or dispose of packaging until reviewed

We aim to resolve genuine faults promptly through replacement parts, exchange or refund.

9. Incorrect Item Supplied

If you receive an incorrect item:

• Notify us within 48 hours

• Provide supporting images

• We will arrange collection at no cost

• Replacement or refund issued upon confirmation

10. Transit Damage

If goods arrive visibly damaged:

• Note damage on delivery receipt where possible

• Reject the delivery where appropriate

• Notify us within 48 hours with images

Damage claims reported outside this timeframe may affect our ability to recover from the courier.

11. Missing Items / Parcels

If part of your order is missing:

• Notify us within 48 hours

• Provide images of packaging and labels

• Courier investigation may take up to 7 business days

12. Non-Returnable Items

We cannot accept returns for:

• Items damaged through misuse

• Incorrect assembly damage

• Custom or made-to-order products

• Goods returned without original packaging

• Items not in resellable condition

13. Chargebacks & Payment Disputes

We strongly encourage customers to contact us before initiating payment disputes.

Where a chargeback is raised while goods are in the customer’s possession, we reserve the right to provide:

• Delivery confirmation

• Photographic evidence

• Inspection reports

• Communication records

• Policy agreement evidence

Initiating a chargeback does not negate your contractual obligations.

14. Important Legal Clarification

The right to cancel under the Consumer Contracts Regulations does not prevent retailers from recovering:

• Direct delivery costs already performed

• Diminished value due to excessive handling

• Non-refundable third-party payment processing costs proportionately incurred

All deductions are calculated fairly, transparently and in line with UK consumer law.

15. Contact Details

Unicorn Global Resources Ltd
Trading as UNICORN FURNITURE
Registered in England & Wales

Email: returns@unicornglobalresources.net